The Determine Customer Advocacy Program institutes a quantifiable, repeatable and extensible framework for establishing and measuring the value customers are achieving through the Determine Cloud Platform. Determine is helping their customers save substantial money, improve efficiencies, and deliver proven ROI on business objectives. From Source-to-Pay Upstream to Procure-to-Pay Downstream, the Determine program measures and improves business processes.
“Determine’s Customer Advocacy program goes beyond just things like customer success and quality assurance. It has given us an in-depth view of our relationship to really see the measurable, quantifiable value that we’re achieving through the solutions we’re using. This gives us a much more data-driven matrix for structuring the relationship on a strategic level, and allows us to approach it as a true partnership. We’re excited about the possibilities.”
Through the Customer Advocacy Program, Determine is reinventing Customer Success by taking it from an intangible concept that produces tangible results and turning it into a strategic framework that can be duplicated and reapplied.
“Determine’s Customer Advocacy Program is the next logical stage of our Customer Success continuum, designed to not only create a blueprint for achieving results that can be duplicated, but to actually amplify those results. Since launching the program just one month ago, we’ve already experienced 100% growth in customer advocates. We’re making customer success contagious.”
Companies interested in learning more can find more information at www.determine.com.
About Watermark Retirement Communities
The Determine Cloud Platform seamlessly integrates with major ERP or third-party systems such as SAP,
For more information, please visit: www.determine.com.
Source: Determine, Inc.