A recognized customer success innovator and practitioner in the Procurement and Source-to-Pay industry, Mr. Turner brings more than 20 years of experience as an eBusiness/eCommerce/SaaS professional to Determine. An award-winning, in-demand industry speaker, Mr. Turner has applied his expertise in designing and implementing strategic transformational customer programs to a range of leading public and private entities.
“Customer Success isn’t just a role at Determine, it defines the entire culture of the company. Having
Mr. Turner was most recently Global Vice President, Customer Success Marketing at procurement vendor Coupa, combining years of driving value-based objectives with customers and showcasing their success through his development of a world-class advocacy program. He now has executive leadership responsibility for customer advocacy of Determine’s rapidly expanding customer base. In addition to being an entrepreneurial innovator and business founder, Mr. Turner also spent 16 years at technology company
“Customer Success really hinges on an organization’s commitment at every level to putting the customers’ needs before all other considerations. Even before I started with Determine, I could see that the company was focused on that. As business becomes more competitive and faster paced, the ability to assure customers that their measurable outcomes take precedence is critical. Despite our push for growth, Determine has not lost sight of that paramount goal.”
— Kevin Turner, Senior Vice President of Customer Success,
Companies interested in learning how Mr. Turner can help them achieve continued success are encouraged to contact Determine.
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Source: Determine, Inc.